Privacy Policy

1.Introduction

Student Centric Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you use our website and services. By accessing or using Student Centric Services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2. What Personal Information We Collect

We collect personal information that is reasonably necessary for providing consulting services and operating our business. This may include:

  • Personal Identifiers: Name, email address, phone number, and job title.

  • Business Information: Company name, industry, and any relevant information needed for consulting services.

  • Financial Information: Payment details, including credit card or bank account information, when you purchase services.

  • Website Usage Data: IP address, browser type, and interaction data (cookies, site analytics). We only collect sensitive information (such as health, ethnicity, or political affiliations) if it is reasonably necessary and you have consented or if the collection is required or permitted by law.

3. How We Collect Your Personal Information

  • We collect personal information in various ways, including:

  • When you provide it to us directly (e.g., by filling out a form on our website, subscribing to a newsletter, or contacting us).

  • Automatically when you use our website (via cookies and other tracking technologies).

  • From third parties with your consent or when it is legally required. If you provide personal information about other individuals (such as employees or colleagues), you must ensure that you have their consent to do so.

4. How We Use Your Personal Information We use the personal information we collect for the following purposes:

  • Providing Consulting Services: To deliver our services and respond to your inquiries.

  • Business Communications: To contact you about updates, changes to our services, or other relevant business communications.

  • Billing and Payments: To process payments for services rendered.

  • Marketing: To send you promotional information or marketing communications, but only where you have consented to receive such communications.

  • Improvement of Services: To improve our website, services, and customer experience. If you do not wish to receive marketing communications, you can opt out at any time by following the unsubscribe instructions provided in those communications.

5. Disclosure of Personal Information We do not sell your personal information to third parties. However, we may disclose personal information in the following circumstances:

  • To third-party service providers (e.g., payment processors, IT support) who assist us in providing services.

  • If required by law, regulation, or legal process (e.g., to comply with a subpoena or other legal request).

  • To protect the rights, property, or safety of our business, clients, or others, as permitted by law.

  • If you have provided your explicit consent. We take reasonable steps to ensure that third parties we share your information with abide by the Australian Privacy Principles.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, misuse, loss, or alteration. This includes encryption, firewalls, and secure servers. While we strive to protect your information, no method of transmission over the internet is 100% secure. You provide information to us at your own risk.

7. Access and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, outdated, or incomplete. To request access or correction, please contact us. We will respond within a reasonable timeframe, typically within 30 days. If we deny your request, we will provide reasons in writing and information on how you can make a complaint.

8. Use of Cookies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and for advertising purposes. You can choose to disable cookies through your browser settings, but this may limit your ability to use certain features of our website.

9. Cross-border Disclosure of Personal Information

We may transfer personal information to third-party service providers located overseas. If we do, we will take reasonable steps to ensure that the overseas recipient handles your information in a manner consistent with the Australian Privacy Principles. By using our services and providing your information, you consent to this transfer.

10. Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your personal information, we will take reasonable steps to securely delete or de-identify it.

11. Complaints

If you have a concern or complaint about the way we have handled your personal information, please contact us at john@studentcentricservices.com.au. We will investigate and respond to your complaint within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective when the updated policy is posted on our website. Your continued use of our website and services after any changes to this Privacy Policy will be taken as acceptance of those changes.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us.